"As record numbers of homeowners try to avoid foreclosure, the responses of big lenders and loan servicers like Countrywide are drawing increased scrutiny. While these companies maintain that they’re doing all they can to help imperiled borrowers, critics contend that homeowners routinely meet roadblocks."
http://www.nytimes.com/2008/07/13/business/13mail.html?partner=permalink&exprod=permalink
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